FAQs

Payments

We accept Visa, MasterCard, American Express, and Discover, PayPal, Amazon Pay.

Category: Payments

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

Category: Payments

Simply click the “Proceed to Checkout” button in your cart! If you’re not logged in, you will be asked to do so.

Category: Payments

Returns

Contact our support team with your order ID and item number you wish to return.

Category: Returns
Tag: returns

You can return your merchandise within 30-Day Return period which starts after order is delivered to you.

Category: Returns
Tag: returns

Shipping

All items purchased from petcravings.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Category: Shipping

Nope! If you’re not home, the driver will leave your package at the door or with your doorman.

Category: Shipping

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

Category: Shipping

We’ll send you emails to update you on the progress of your order, or you can check its progress in the Orders section of your account. You can also give us a call, and we’ll be happy to provide tracking information.

Category: Shipping

Orders placed by 4PM (ET) will usually ship the same day, and most customers receive their orders in 1–3 days

Category: Shipping

All orders of $50 or more are shipped free. All other orders ship with weight based calculated fee.

Category: Shipping

Support

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.

Category: Support

Please email our customer support team: support@petcravings.com

Category: Support
Tag: support

We’re available all day every day, 24/7, 365 days a year.

Category: Support
Tag: support

We charge Sales Tax in the following States: NY.

Category: Support

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